Job description

Department: Front Office

Position: Assistant Front Office Manager

Industry: Hospitality / Hotel

Job Summary

We are looking for a motivated, professional, and guest-oriented Assistant Front Office Manager to support the daily operations of our Front Office Department. The successful candidate will help ensure excellent guest service, smooth hotel operations, and high guest satisfaction. 

Key Responsibilities

Assist the Front Office Manager in managing daily front desk operations. 

Supervise reception, guest relations, reservations, and concierge activities. 

Ensure professional check-in and check-out procedures. 

Handle guest complaints and resolve issues promptly. 

Support staff training, scheduling, and performance monitoring. 

Coordinate with Housekeeping, Reservations, and other departments. 

Monitor guest satisfaction and maintain service standards. 

Prepare reports and ensure accurate billing and cash-handling procedures. 

Requirements

Previous experience in a hotel front office supervisory or management role. 

Strong leadership, communication, and customer service skills. 

Excellent problem-solving and organizational abilities. 

Knowledge of hotel property management systems (PMS). 

Good command of English; additional languages are an advantage. 

Diploma or degree in Hospitality Management or a related field is preferred. 

How to Apply

Interested candidates are invited to submit their updated CV to  WhatsApp [Messages Only] 

Join our team and help us deliver exceptional guest experiences!