Job description

Position: Incharge – BS (Body Shop)

Alternate Designation: Senior Executive

Department: Vehicle Service

Vacancies: 1

Job Location: Oman

Purpose of the Job

The main purpose of the job is to develop and implement the overall plans of the service function in their respective locations,study sales & service volumes, vehicle inflow, local business potential, existing infrastructure capacity etc.

Key Deliverables

Plan achievement of assigned monthly targets;

Analyze and take corrective actions for deviations;

Estimate requirement of resources (such as manpower, skill matrix, tools, equipments etc.); Seek approval from Branch Head; Sublet jobs and procuring of local purchases;

Oversee maintenance of tools;

Resolve local administrative issues;

Adhere to policies and norms of the function;

Approve parts replacement / repairs under warranty norms;

Approval of goodwill/Repeat claims

Provide Technical Cell with analysis of repeat jobs in order to efficiently service vehicles at the branch.

Prospect with insurance companies for body-repair work;

Persuade insurance agencies to buy body-repair services from SBA;

Negotiate lump-sum body-repair rates against competitive bids;

Oversee and guide BS service marketing team

Process development for Improving BS business Pan Oman;

Provide technical advisory to customers;

Approve discounts for retail customers;

Build relationships with large fleet customers in order to increase the customer base of SBA for service in the branch.

Understand PSF reports;

Resolve issues; Verify that customer requirements are met at the time of delivery;

Identify & direct improvements to be made to processes;

Track improvements on PSF and CSI scores;

Cross-check final inspections of vehicle (on a random basis);

Analyze repeat repairs (F1 analysis);

Understand causes; Advise, guide and direct technicians on making needed changes in order to provide quality services to customers at the branch level.

Approve preparation of credit invoice;

Follow-up for local LPO collections;

Oversee preparation & submission of documents to Branch Coordinator in order to minimize losses from delayed collections.

Coordinate with sales team for servicing vehicles damaged in transit;

Provide technical assistance to sales on new vehicle models;

Discuss and set KRA and KPIs for team;

Review of their performance; Coach and guide team;

Identify training needs of team;

Conduct floor-meetings; Seek suggestions for improvements;

Communicate best practices; Implement employee engagement and team building activities in order to have a motivated and effective teams at the branch

Financial Dimensions of the Job:

To achieve vehicle sales volume and corresponding revenue targets for retail business.

Decision making Dimensions of the Role:

Criticality of the Role

what is the maximum impact of a mistake made by the job holder:

what is the organizational impact if this role is not performed or the role holder is not there:

Candidate Requirements:

Diploma holders with 10–12 years of relevant experience.

Graduates with 7–10 years of relevant experience.

Experience in the Automobile Industry is mandatory.

Candidates currently in Oman or with previous Oman experience are highly preferred.

Must have relevant experience in Body Shop / Vehicle Service operations.

If you have this experience share your CV to :

Email: info@gnsbusiness.com

WhatsApp: +968 76269238